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Osman Khalifa ¹, Siddig Balal Ibrahim ¹, Abdel Hafiez Ali ¹

Affiliations
1 Sudan University of Science and Technology, Khartoum, SD

Abstract

The purpose of this study is to analyze the potential effect of knowledge stocks in the relationship of Business Process Reengineering and the organizational performance. Business Process Reengineering constructs are change management systems and culture, organizational change, top management commitment, information technology infrastructure, and management competence. To analyze this objective, this study reviews various literatures and developed a research model. To examine the research model, Data was collected through a hand-delivery method by sending questionnaires to 221 firms (Financial, Communication and Education). This study used purposive sampling proportionate to the numbers of the firms for sample selection. The findings showed that knowledge stocks moderated the relationship between Business Process Reengineering factors such as change management system and culture, organizational change, top management commitment and overall organizational performance of the firms. Furthermore, the result revealed that knowledge stocks moderated the relationship between management system and culture, organizational change, top management commitment and organizational performance. The outcome of this study provides interest insight to researchers for understanding on the effects of Business Process Reengineering and knowledge stocks on organizational performance.

Keywords

Business Process Reengineering, Organizational Performance, Knowledge Stocks, Sudan, Services Firm.

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Siddig Balal Ibrahim ¹, Adam Yagoub Abker ², Tarig Khidir Eltayeb ³

Affiliations
1 Department of Business Administration, College of Business Studies -Sudan University of Science and Technology, Khartoum, SD
2 Department of Business Administration, Faculty of Economic and Commercial Studies - University of Kordofan, Elobeid, SD
3 3Department of Management, College of Business Administration-Imam Aabul Rahman bin Faisal University, Dammam, SA

Abstract

The purpose of this study is to examine the mediating role of service innovation (incremental and radical) in the relationship between three component of strategic orientation constructs (market, service, and learning) and operational flexibility in the service sector in Sudan. The study employed the quantitative method via convenience sampling; the population was the 160 managers of the service firm response rate of 94 percent. The result of this study show that a positive relationship between learning orientation and operational flexibility, not positive relationship between (market and service orientation)with operational flexibility,positive and a significant relationship between strategic orientation and service innovation in addition service innovation acting a partially mediator between strategic orientation and operational flexibility relationship incremental innovation not mediator strategic orientation and operational flexibility while, radical innovation mediator the relationship strategic orientation and operational flexibility .This study focuses only on the service sector. Also, the data were only collected from single respondents in an organization.

Keywords

Strategic Orientation, Market Orientation, Service Orientation, Learning Orientation, Operational Flexibility, Service Innovation.

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